FAQ - MOST FREQUENTLY ASKED QUESTIONS
Delivery Options
1. Can you deliver it by tomorrow?
Likely yes for 3D furniture or product modeling. Time varies based on project factors.
2. How are the final files delivered?
Final files are delivered through various methods.
3. Can you work on projects outside your location?
Yes, we work on projects worldwide.
4. Do you offer any guarantees on your services?
Yes, we offer a money-back guarantee.
Cost, Discount & Payment
1. What are your payment terms?
Terms are set after an initial conversation, with upfront payment required.
2. How much do your services cost?
Costs depend on the project and can be negotiated.
3. Do you offer discounts for long-term projects or bulk orders?
Yes, discounts are available for long-term bulk orders.
4. How is the pricing determined for each project?
Pricing is determined based on project details.
Revision
1. What is your policy on revisions?
We offer unlimited revisions.
2. What happens if I’m not satisfied with the final 3D model or render?
If we have a thorough discussion before starting the project, we can prevent any issues from arising. We ensure that we fully comprehend our client’s expectations before accepting a new project.
Format
1. What file formats do you deliver?
We deliver in any 3D file format.
2. What is the typical resolution of your rendered images?
Resolution depends on the project’s requirements.
3. Can I get a 360-degree view of the 3D model?
Yes. you can have a 360-degree view of your product with a fraction of the original 3D model creation costs.
Project
1. What information do you need from me to start a project?
Specific information is needed to start a project.
2. Can you handle projects of any size and complexity?
Typically, yes! Depending on the project timeline. We can have a discussion.
3. Can I hire a dedicated 3D artist for my project?
Yes. Though we recommend not doing so to take advantage of our excellent teamwork at our CGI studio.
4. Can you model complex objects and environments?
Yes! We model complex objects and work on challenging projects that other 3D companies avoid.
Communication
1. How do you communicate with clients during the project?
Communication is done through email and various securemedia platforms.
2. Do you provide progress reports or updates during the project?
Yes. In fact, if the client wants to see the progress Live, we invite him/them to our internal project management and time-tracking app.
Data Security & Copyrights
5. How do you handle copyright issues?
Copyright issues are handled through licenses and agreements.
6. How do you keep my project data secure?
Project data is kept secure and access is strictly monitored.
7. What is your policy on maintaining backups of project files?
Project files are stored securely for a year.
Service
1. Do you create 3D models for e-commerce or online sales purposes?
Yes, we create 3D models for e-commerce.
2. Do you do 3D printing Services?
We don’t do 3D printing but make models compatible with printers.
3. Do you offer post-production services like photo editing or video editing?
Yes, we offer post-production services.
4. Do you offer interior design services?
We offer interior design rendering services. Get in touch with a designer for design services. After you have the design details, reach out to us to bring it to reality.
5. Do you offer furniture design services?
We can create a 3D model of your furniture design for photorealistic 3D Renderings. But we typically do not design furniture from scratch.
6. Do you create 3D models for use in AR and VR applications?
Yes, like many companies that create 3D models, we make models for use in AR and VR applications. We have experience making real-time 3D models.
7. Do you provide 3D scanning services?
No, we don’t provide 3D scanning service.
8. Can you convert 2D designs into 3D models?
Yes. Our 3D modeling services are designed to create 3D models from photos, 2D designs or sketches, etc.
9. Do you provide 3D animation services?
We provide 3D product and architectural animation services.
10. Do you create interactive 3D models?
Yes. Many consumer brands today require their 3D models to be Interactive.
11. What kind of hardware do you use?
We try to have the latest hardware. We often upgrade our hardware to stay up to date.
12. Do you create 3D models based on hand-drawn sketches?
Yes.
13. Can you recreate or update an existing 3D model?
Yes, we usually don’t continue projects started by others. However, we can try to create it for you.
14. Do you have experience with mobile and web-optimized 3D models?
Yes. Nowadays, we advise our clients to develop a web-optimized and mobile-friendly version of their product.
15. Can you produce wireframe models?
Yes. If you have a team in-house to do the texturing and rendering work. We can help you with just the 3D Model creation.
16. Do you have experience in creating 3D models for specific industries, like healthcare or aerospace?
Yes. We worked on two aircraft projects: one for finalizing the concept and the other for creating a simulator. Our 3D modeling and rendering services include Medical Devices, Anatomical Models, and complex Biomedical Visualization.
